Seek first to understand, then to be understood    

- Stephen Covey

DIFFICULT CONVERSATIONS

Whether it is about addressing an emotional matter with your partner, solving a longtime conflict with your neighbor, giving feedback to an employee or a request for a pay rise from your boss:

handling a tough conversation can cause stress because you need to share information and

keep emotions under control at the same time.

How can you get your message across and have a win-win solution? What if you end up in a conflict?

 

We can work on how you handle conversations in general or address a particular situation

you struggle with. Depending on where you are in your journey, we:

EXAMINE YOUR COMMUNICATION STYLE

  • What type of communication style do you have?

  • Where do you feel you are not generating the desired impact?

  • How do you manage conflicts?

  • What would you like to change?

ANALYZING THE CONTEXT OF YOUR CONVERSATION

  • What is the goal of the conversation and what are the interests of the participants?

  • What are possible outcomes and how beneficial are they?

  • What makes the conversation difficult?

  • What are you prepared to let go off?

EXPLORE OPTIONS

  • How can you best prepare? (reflection, strategy, information)

  • How do you go about the conversation? (built-up, communication techniques, (de-)escalation)

  • How can you build calm, confidence, acceptance, understanding and clarity into a conversation?

  • What to do in case a conflict escalates?

  • How can you grow your emotional intelligence?

Tools used:

Conflict Biography, Personality Inventory, Communication Style Inventory, Conversation analysis, Stakeholder Mapping, Managing Emotions Toolkit, Non-Violent Communication, 7 Steps, Conflict De-escalation