Seek first to understand, then to be understood
- Stephen Covey
Whether it is about addressing an emotional matter with your partner, solving a longtime conflict with your neighbor, giving feedback to an employee or a request for a pay rise from your boss:
handling a tough conversation can cause stress because you need to share information and
keep emotions under control at the same time.
How can you get your message across and have a win-win solution? What if you end up in a conflict?
We can work on how you handle conversations in general or address a particular situation
you struggle with. Depending on where you are in your journey, we:
EXAMINE YOUR COMMUNICATION STYLE
What type of communication style do you have?
Where do you feel you are not generating the desired impact?
How do you manage conflicts?
What would you like to change?
ANALYZING THE CONTEXT OF YOUR CONVERSATION
What is the goal of the conversation and what are the interests of the participants?
What are possible outcomes and how beneficial are they?
What makes the conversation difficult?
What are you prepared to let go off?
How can you best prepare? (reflection, strategy, information)
How do you go about the conversation? (built-up, communication techniques, (de-)escalation)
How can you build calm, confidence, acceptance, understanding and clarity into a conversation?
What to do in case a conflict escalates?
How can you grow your emotional intelligence?
Conflict Biography, Personality Inventory, Communication Style Inventory, Conversation analysis, Stakeholder Mapping, Managing Emotions Toolkit, Non-Violent Communication, 7 Steps, Conflict De-escalation